Company
Contact & support
Choose the route that matches your enquiry so it reaches the right person with the context needed to answer it.
MyPlacementHub is not an emergency or safeguarding service
If a child or adult is at immediate risk of harm, contact the emergency services or the responsible local authority safeguarding team directly. Never report immediate danger through this page, by email, or through any form on this website. The Emergency Placement Hub shows provider-declared urgent availability only; it is not an emergency response service.
Contact routes
Provider enquiries
Registering an organisation, adding services or locations, regulatory information and publishing availability.
pilot@myplacementhub.co.ukAccount & technical support
Sign-in problems, user access, dashboard issues and anything that is not working as expected.
pilot@myplacementhub.co.ukData protection enquiries
Information rights requests, data processing questions and information governance documentation for procurement.
pilot@myplacementhub.co.ukReport inaccurate provider information
Incorrect registration details, regulatory rating, address, stale availability, duplicate service, closed service or any other inaccuracy.
pilot@myplacementhub.co.ukCommercial enquiries
Subscription plans, multi-service organisations, billing and partnership discussions.
pilot@myplacementhub.co.ukReporting inaccurate information
Tell us what you saw, where you saw it and what you believe is correct. Reports are reviewed by an administrator before anything is changed, and regulatory information is never amended automatically on the basis of a report.
- Incorrect registration information or registration identifier
- Incorrect regulatory rating or registration status
- Incorrect address or location
- Availability that appears stale or is no longer accurate
- Duplicate service records
- A service that has closed
- Any other inaccurate information
See provider verification for how checked information differs from provider-declared information.
Company details
MyPlacementHub is operated by Envirostep Ltd, a company registered in England and Wales, company number 16406804. Registered office: Office 1731, 182-184 High Street, North Area 1/1, East Ham, London, E6 2JA, United Kingdom.