Refund Policy
A 30-day money-back guarantee on every provider subscription. Local authority and social work accounts are free of charge, so nothing here applies to them.
1. Our 30-day money-back guarantee
If you are not satisfied with your MyPlacementHub provider subscription, you can request a full refund within 30 days of your order date, for any reason. This applies to your first payment on a new plan and to each renewal payment.
2. How to request a refund
Orders are processed by our online reseller Paddle.com, which acts as Merchant of Record and handles all billing and returns. To request a refund, visit paddle.net and enter the email address used at checkout, or find the order reference on your invoice.You can also email us at pilot@myplacementhub.co.uk and we will raise the request on your behalf.
3. How refunds are paid
Approved refunds are returned to the original payment method by Paddle. Most refunds are processed within a few working days, although your bank or card issuer may take longer to show the funds. Full refund handling is described in Paddle's refund policy.
4. Cancelling a subscription
You can cancel at any time from the billing area of your dashboard, which opens the secure customer portal. Cancelling stops future renewals; your listing stays live until the end of the period you have already paid for. Cancelling on its own does not create a refund — request one as described above.
5. Renewals
We email an invoice for every payment. If a renewal is charged and you no longer want the plan, contact us within 30 days of that charge and we will refund it in full.
6. Free pilot listings
During the pilot, provider listings are free and no payment is taken, so no refund is required. This policy takes effect for you from your first paid subscription.